SHIPPING
HOW DO YOU PACKAGE THE POPS:
Each and every Funko Pop will be protected with 0.5mm Premium-Scratch Proof Diamond Guard Pop Protectors with bubblewrap. Plus, appropriate smash proof and resiliant boxes that can withstand normal transit wear and tear.
Please visit https://www.diamondxguard.com/ for more information
WHAT IF MY PACKAGE IS LOST/STOLEN OR DAMAGED:
We offer Route Package Protection Services with every single order you purchase. As an additional service, Route protects your packages from being damaged, lost or stolen without any of the back and forth bull crap that you may get with USPS/UPS. We strongly recommend keeping this service in your cart to help against these issues.
HOW DO I FILE A CLAIM WITH ROUTE:
https://claims.route.com/
WHAT IF I DIDN'T PURCHASE ROUTE PROTECTION SERVICES AND MY PACKAGE IS LOST/STOLEN/DAMAGED:
You are not protected by Route. However, every package we ship out is protected by their respected company through their insurance program. Please go to these links below to file any claims (please note, Funky Bop is not held liable for any damages or lost packages that these shipping carriers)
USPS FIND MISSING PACKAGE RESEARCH FORM- (used to any packages that may of not had they tracking updated)
https://usps.force.com/emailus/s/
https://www.usps.com/help/missing-mail.htm
USPS DAMAGED/LOST/STOLEN CLAIM FORM
Filing Online
To file online, log in to or create your free USPS.com account. Your claim case will be associated with your account.
- You will be able to save your claim to finish later if you cannot complete the form in one session.
- Once you have filed a claim, you can see it in your Claim History.
Have a problem with a package? Sign into your UPS.com profile, provide us with the details and track the process as we put all hands on deck to investigate your claim to see how we can make things right.
View an Existing Claim.
File a Claim as a Guest.